Pharma efficiency boost

Pharma efficiency boost

Pharma efficiency boost

The client sought to automate the collection and tracking of changes in medical documentation. They required a discovery phase and detailed documentation for a future funding application.

Category:

Web Service Design

Role:

UX/UI Designer

Domain:

Pharmacy

Duration:

4 weeks

Actions

Planning workshop

Wireframes

User interface design

Figma prototyping

Usability testing

The client sought to automate the collection and tracking of changes in medical documentation. They required a discovery phase and detailed documentation for a future funding application.

The client sought to automate the collection and tracking of changes in medical documentation. They required a discovery phase and detailed documentation for a future funding application.

[OVERVIEW]

Client asked us for designing a web tool that helps pharmacies keep track of medical paperwork and spot any changes automatically.


The system needed to work well with the tools pharmacies already use and handle different types of medical documents, helping our client build a strong case for getting project funding

Target users

Temporary job seekers



Temporary job seekers



Their task

Find and secure temporary job opportunities that align with their preferences, skills, and availability

[RESEARCH]

Understanding the documentation maze

We kicked off with a strategic workshop that brought together pharmacy managers and documentation specialists. Through their stories and experiences, we uncovered not just the technical needs, but the real daily struggles of managing medical documentation – insights that shaped our vision for a solution that would truly make their work easier.

Personas

Product Vision Board

[DESIGN]

Bringing ideas to life

Building on hand-drawn sketches from our design studio exercise, we refined ideas into low-fidelity mockups for client feedback, paving the way for polished high-fidelity designs

Hand-drawn sketches

Lo-fi mockups

Hi-fi mockups

[USER TESTING]

Validating potential and refining features

To assess the product’s potential, we conducted prototype testing through eight user interviews across two key user groups. Using Figma prototypes, we gathered valuable feedback, confirming strong interest and identifying essential features for success.

The evaluation of the tool’s potential played a crucial role in our findings, shaping recommendations for future development. The final report, presented to the client, was well received—positioning the product as a strong candidate for future funding.

Medical documentation record

Indicating new documents versions

Highlighting differences with certain data sets

Showing update date on record

No focal point



Clear document history easy to review

Not compliant with AA accessibility standards

Add to favourites option for medications

Creating custom meds groups based on a selected criteria

Custom list view showing the number of updates and the group criteria

Convenient ability to select documents for comparison

Intuitive system for showing changes in documents

Custom tags for the convienient teamwork

Custom lists: comfortable managing

Add to favourites option for medications


Highlighting differences with certain data sets

Creating custom meds groups based on a selected criteria

No focal point



Custom list view showing the number of updates and the group criteria

Not compliant with AA accessibility standards

Comparing documents: All document changes highlighted

Convenient ability to select documents for comparison

Highlighting differences with certain data sets

Intuitive system for showing changes in documents

Not compliant with AA accessibility standards

Custom tags for the convienient teamwork

No focal point



[CONCLUSION]

So what did we achieve?

A helpful solution

Through user testing, we validated the solution with real users, confirming its relevance. We discovered that the product could significantly support pharmacovigilance and market awareness/intelligence, enhancing efficiency and streamlining their workflow

A promising product

The product received positive feedback from management and was set to receive an implementation budget upon resolving technical aspects.


A client trust

While working on this product, we built trust with the client, paving the way for future UX projects